My job status says "maintenance", what does that mean?

When you add a job to the API, it goes into a queue for processing. During this time, the status will show as pending, and then changes to complete if the scrape has been completed successfully. 

In cases where the has been a problem with the scraping, the job status changes to maintenance, and our team is immediately notified for investigation. There can be any number of reasons for such a problem, such as a change on the review site in question.

Get in touch with our support if you need further information about a specific case you are seeing.

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